Hamilton Fraser is the UK’s leading provider of medical malpractice insurance to the aesthetics sector, we always recommend them to our delegates.
Shelly Hemmings (Cosmetic Account Executive, Hamilton Fraser Cosmetic Insurance) brings with her 15 years of insurance experience and 5 directly within the aesthetics sector.
Continue reading to find out Shelly’s Top Tips to Keep & Stay Out of Trouble in Medical Aesthetics….
What is medical malpractice insurance?
Medical malpractice insurance is designed to protect you, the practitioner, against allegations of malpractice and negligence whilst administering aesthetic treatments. Without adequate cover, you will be left to defend any allegations personally, which could incur significant legal costs.
Why is insurance important to your business?
• It is a legal contract between you and the insurance company to protect you
• Cover and support in the event of a claim being made against you
• Protection and peace of mind for you and your clients
• Full representation and support from your insurance broker
Top 10 tips to protect yourself in the event of a claim:
1. Talk to your insurance provider as soon as you have been notified of a dissatisfaction
2. Do not admit liability
3. Remain calm and don’t put your head in the sand
4. Never offer a refund or a complimentary treatment without asking your insurance provider first
5. Don’t take it too personally
6. Choose your patient carefully
7. Understand motivations and manage patient expectations
8. Document everything
9. Be contactable post treatment
10. RELAX
How to handle a reportable claim if you receive a notification, you must report it to Hamilton Fraser and you will need to provide the following documentation to support your claim:
• Solicitor’s letter or compensation request
• Full patient consultation and consenting documentation
• Photographs
• Any leaflets or electronic documents you provided the patient with
• Training certificate for the involved practitioner
• Any correspondence between you and the patient
• Summary of how you feel the treatment has gone and whether you agree with the allegations
If you would like to get in touch with Shelly to find out more, here is her contact information: 0345 310 6353 / Shelly.Hemmings@hamiltonfraser.co.uk
Fore more information on how we can help you with medical aesthetic training, please get in touch on 0141 638 4098 or email carolyn@inspiredcosmetictraining.com.
